Terms and conditions

These are the Terms and Conditions that regulate the contractual relationship of product purchase that Meiseki Matcha Ltd offers in its online store. The Terms and Conditions of sale described below exclusively govern the contractual relations between all users of Meiseki Matcha Ltd Web pages (hereinafter referred to as “Customer” “) and the seller, which is the company Meiseki Matcha Ltd (hereinafter referred to as “Meiseki Matcha” or also as “We”) and owner of the online store: www.meisekimatcha.com with registered office at ***, ​​with Tax Identification Code number ***.



1.1. The purpose of these Purchase Terms and Conditions is the supply by Meiseki Matcha of the products offered in its Online Store, in exchange for an economic benefit.


2.1. These Terms and Conditions, together with your order confirmation, constitute the contract between Meiseki Matcha and the Client for the supply of products. No other Terms and Conditions will apply.

2.2. It will be understood that the Client agrees with the general conditions set forth in this text from the moment they accept that they have read and agree with these Terms and Conditions.


3.1. In order to place an order, the Customer must be at least 18 years old.

3.2. The Customer must complete the entire purchase process and make the payment with any of the systems provided by the page.

3.3. When the Customer places their order, we will send them an order number.

3.4. By placing your order, the Customer is making an offer to purchase the products that they have selected in accordance with these Terms and Conditions. Meiseki Matcha may or may not accept your offer.

3.5. If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send your order confirmation by email, provided that the Customer has provided us with his email address on their personal data form. If we cannot accept your order, we will contact the Client to inform them through any of the means that the client has provided as a means of contact in their order.

3.6. Although we will make every effort to supply the products listed in your order confirmation, there may be times when we are unable to supply such products due, for example, to the fact that such products are not in stock. In these cases we will contact the Client to inform him and maybe we suggest alternative products that he may wish to buy. If you do not accept our suggestions, we will cancel your order in relation to the products that we cannot supply and refund any amount of money that would have satisfied us for such products. The return of these sums of money will be the limit of our responsibility towards the Client in the event that it is impossible for us to supply the requested products. Very occasionally, the prices of the products shown in our Online Stores may be specified erroneously and show a lower price than the corresponding one due to an error. When this happens and, if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is much higher, the Customer may cancel their order and we will refund any amount he has already paid.


4.1. We will supply the products indicated in the confirmation of your order, in accordance with these Terms and Conditions.


5.1. We pay great attention to information regarding the essential characteristics of the products through technical descriptions from partner companies and photographs illustrating the products. All this is done within the limits of the technique and respecting the best market standards.


6.1. The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case the price and conditions that were there when the order was placed will always apply to the Customer.

6.2. We reserve the right to charge the order from the moment it is received.

6.3. The sales prices indicated in our Online Store are shown as follows:

If the customer lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment is made to VAT-free areas. The customer only has to indicate it in the “Additional information” field when ordering.

6.4. Shipping service charges are not indicated in the price of the products. Shipping costs are borne by the Customer and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalising the hiring process.

6.5. We reserve the right to modify our prices at any time. However, we promise to apply the rates in force indicated on the portal at the time of placing the order by the Customer.


7.1. It should be noted that orders will be shipped within the limits of available stock. If one of the items ordered is not in stock, we promise to contact the Customer as soon as possible (from the date you placed the order) to inform you of the period in which we can send your product (s) . In case you were not interested in waiting, you can request the refund of the amounts that you have paid for said article.


8.1. Meiseki Matcha has partnered with Stripe to ensure maximum payment security. When he sees the Stripe symbol, the Client may consider that his operation is 100% protected.

8.2. If our security department suspects any anomaly or fraud, Meiseki Matcha reserves the right to cancel the transaction for security reasons.

8.3. Meiseki Matcha makes 2 payment methods available to the Client:

Payment by credit / debit card:

If you choose to pay by card, the Customer’s order cannot be taken into account and will not be processed until your bank or cashier has authorised the payment. Online payment by credit card is made through the “Secure Socket Layer” security system, which encrypts your bank details when transmitted over the internet. For security reasons, Meiseki Matcha verifies all orders paid by bank card. We accept American Express, Maestro and any Visa and MasterCard cards registered in the secure payment system Verified by Visa. In addition, for any order exceeding 300 pounds, the payment can be processed through the 3-D Secure system. An SMS will be sent to the Customer with a code that must be entered into the payment process to verify your identity.

8.4. In case an end consumer or a company has made the purchase, the corresponding invoice will be extended. Both will include the breakdown corresponding to the Value Added Tax, if applicable, and the shipping costs.


9.1. We will send the Customer their products to the delivery address on their personal data form.

9.2. On the website, specifically in the shopping cart, the amount of the shipping costs amount before making the purchase is indicated.

9.3. If the item indicates “in stock” when placing the order, the period between the completion of the order and the delivery date will be 5/10 working days from our validation of the payment received. If the item was not in stock at the time of order, we would contact the Customer to inform him properly. Estimated delivery times are for orders placed in the European Union.

9.4. We will deliver the product once it has been verified that the effective payment has been executed correctly.

9.5. We understand hours and days as hours and working days, thus excluding Saturdays and Sundays and holidays. If, for any reason attributable to Meiseki Matcha this period is exceeded, we will notify the Client of the incident and propose alternative solutions.

9.6. The Client agrees that they or another designated person be at the address indicated to receive the package. In case of not being the first time, the carrier will insist several times. If the order could not be delivered, it will be returned to us, with the subsequent return to the Customer of the payment made less the shipping or return of the merchandise that the Customer will bear.


10.1. Against manufacturing defects, all products offered by Meiseki Matcha are guaranteed. We promise to replace a new one or make the corresponding payment if any of your products suffer from a manufacturing defect and it has been notified within 14 calendar days from the delivery date.

10.2. In the event that the consumer wishes to make a return for reasons unrelated to manufacturing defects or damage during transport, she must notify Meiseki Matcha of the wish to make the return within a period of 14 calendar days from the date of delivery; either by email or by phone, as long as the product in question has not been tampered with. Meiseki Matcha will manage the return in the most suitable way. The consumer must assume the possible additional costs that originate from the return. Food products are not subject to this condition and cannot be returned for reasons other than manufacturing defects or damage during transport.

10.3. In the event that an order does not arrive within the period specified by Meiseki Matcha’s delivery partner, a period of 5 calendar days will be granted from the date of receipt to report the delay in delivery through delivery tracking and request economic compensation. In the event that the order is not delivered within 10 days of the deadline stipulated by the delivery partner, the consumer will have 10 calendar days from the expected delivery date to file a claim and manage a reshipment or refund.

10.4. In the event that not all products have been received or a product has been damaged during transport, the delivery agency in charge of preparation and transport service – offers 5 calendar days from the date of receipt, to open an incident through tracking, and request a refund or reshipment of the order.


If you wish to contact our Customer Service:

  • You can send us an email at info@meisekimatcha.com


12.1. Meiseki Matcha undertakes to make all the necessary information available to the Client regarding the products it offers and the orders. Meiseki Matcha is not responsible for the non-execution of these conditions in case of force majeure or an unforeseeable event by the Client or by a person outside the contract.

12.2. The Client undertakes to fill in the order forms and their fields according to the instructions. Meiseki Matcha will protect the data according to the law. The Client also agrees to pay the product price, with the corresponding taxes and shipping costs.

12.3. We remind you that keeping a copy of the data contained in the products purchased is advisable. Meiseki Matcha is not responsible for any loss of data, files or, in general, for any damage resulting from the client’s failure to back up the data contained in the products purchased.

12.4. Meiseki Matcha is not responsible for the consequences that could result from improper use of the products sold in its Online Store.


All opinions written by Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context …), Meiseki Matcha reserves the right to reject or modify those opinions.


14.1. The personal data that the Client must provide us with is indispensable for sending orders and writing invoices. The absence of this data will lead to the automatic cancellation of orders. By registering on the page, the Client undertakes to provide us with valid personal data, data that allows the provision of the service by Meiseki Matcha and the correct identification of the registered Client, as well as the sending of information and advertising of the different products and offers that Meiseki Matcha may have on its web pages.


15.1. All content of the Meiseki Matcha Online Store and its Blog (illustrations, texts, denominations, brands, images, videos) is the property of Meiseki Matcha. Any partial or total reproduction of the content by any procedure and on any medium is subject to the prior and express authorisation of Meiseki Matcha.


16.1. This contract will be interpreted and governed according to current UK legislation.

16.2. These general conditions are ruled by UK Law. The parties submit, at their option, for resolving conflicts and waiving any other jurisdiction to the courts and tribunals of the user’s domicile.


17.1. All promotions and coupons expire in one month if the promotion does not specify it differently.

17.2. Promotions that are discount coupons will always be applied only and exclusively to the product’s value.

17.3. Promotions that are discount coupons will always have a minimum amount to consume, which in the case of not being specified, will be encrypted at £50 for all promotions.

17.4. Meiseki Matcha reserves the right to cancel a promotion to a person who misuses it, or who acquires numerous units of the promotion under different identities.


18.1. Meiseki Matcha offers the possibility of subscribing monthly to one or more products with a 10% discount and free shipping starting from the second order. In no case can discounts be accumulated together with a subscription.

The minimum stay time is 2 months from the first order (in total, there must be 3 orders for the same client). Later, the client can exercise their right of cancellation through their control panel or by emailing Meiseki Matcha.


Meiseki Matcha reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions of Use. Clients will always have these General Conditions in a visible, free place accessible for any queries you want to make. Customers must read these General Conditions of Use carefully each time they access the website. In any case, the acceptance of the General Conditions of Use will be a prior and indispensable step to hiring any service available through the website.